What our Customers say...

Water Damage Testimonials

Within one hour of filing a claim with our insurance company for water damage in our home, SERVPRO was able to stop by and make an assessment. They got right to work with the proper equipment to fix our problem. They were able to reverse our in-home water damage so quickly! They have a great work ethic which helped minimize the damage to our house and disturbance to our lives.

Great team! Thank you for making the process less painful!

My mother-in-law had major flooding in her home because of a broken pipe and I called SERVPRO and they went out to her home and assessed the damage, gave her an estimate which was within her budget. They set up fans, they tested her home for mold and they helped her through the whole process. She is back in her home comfortably thanks to SERVPRO.

We had a pipe burst in our rental building recently. SERVPRO took care of us quick. The service was top notch. If the need ever arises again, we will be happy to do business with SERVPRO of Fairfield again.

Hi Tom,

You recently talked with my husband when you collected the check for our final payment. He gave me your email and I wanted to send a quick thank you to you and your team for your help with the leak in our master bedroom. 
 
Our project manager was Shane and he was extremely professional, knowledgeable, and supportive. As fairly new homeowners, this was the first time we had experienced a leak in our home or had to be the ones to manage the situation without calling a landlord! When I contacted the SERVPRO main office, the front office staff was extremely kind and were able to get Shane out to assess the situation that same day. When Shane arrived he was patient in explaining the steps of what was going to happen to resolve the leak and water damage. He took the time to explain the difference between what we may expect with our Home Warranty vs. Homeowners Insurance coverage. He set up fans and a dehumidifier until we could get the plumber out to resolve the leak. When the plumber came out, he had to turn the water on and the water flooded the carpet again. I immediately called Shane and he calmly explained that the dehumidifiers would take care of it and not to worry. He and his crew worked quickly and efficiently throughout the project. He checked-in with me frequently about the progress and was accurate in his estimations of the length of time the drying process would take. Overall, in a very stressful situation, we felt better knowing that Shane was helping us get our house back in order.    
 
Thank you again, 
 
Tessa and Mike Searles 

Great Service, thank you!

Shane , my SERVPRO tech was very professional and did a great job with my home. Thank you

Shane was extremely polite and competent. Made me feel very comfortable.

"To the owners and employees at SERVPRO of Fairfield:

I just wanted to take a minute to thank you, Unfortunately we experienced a water leak under the sink in our kitchen. Not knowing how to clean up so much water we called SERVPRO of Fairfield. Not only were you prompt, you diagnosed the problem immediately and began the clean up. Working hand in hand with our insurance company through the whole drying process. I want to thank your entire crew for your fast response and professional work, my kitchen was not only back to normal but much nicer due to your attention to detail"

They are very professional easy to talk to they came back see how things were drying out, removed some carpet padding so it would dry better, removed fans when everything was completely dry. The crew were just very caring people

Prompt service with a last minute call!

Keep up the good work SERVPRO!

We were staying on the 2nd level of an Apartment Complex in E. Richmond, one morning the Water Heater decided to burst, the whole kitchen and Living Room were flooded, not to mention the lower unit was even worse, well, SERVPRO came out a few hours later and got to work, these guys and girls are true professionals, they actually care about the customer, and the job they did couldn't have been done much better.

Thank you for all of your help in making my bad situation become one of not so bad.

SERVPRO of Fairfield provided excellent service when my condo plumbing leak made a mess of the condo below me. Their response was quick and thorough. My neighbor is happy with the job, and so am I.

I was so happy with SERVPRO I can't stop talking about them to everyone. I had the best customer service ever from day one when they came out to my home. I am a first time buyer lived in my home for 6 years so far. Had a bad water leak and they helped me through it. Don Whitacre was one of the guys that where there from day one. If it wasn't for him I wouldn't know what to do. I am going to miss everyone coming out and checking every day on the progress.

No recommendations for changes at SERVPRO. I was completely satisfied with the performance! 

I had a very good experience with SERVPRO Fairfield CA. I worked with 5 people Dave, Dave, Marilyn, Amy & Don . After the Aug 2014 Earthquake at 3 am my water heater busted and my wall got wet in my garage. SERVPRO sent out people that explained the process and the billing procedure so I didn't have any surprise bills in the mail THAT IS WHAT I LIKED THE BEST. They worked around my schedule I had for different attendants stop by each with their own personality and each were great. Excellent team and the office Admin named Marilyn seemed to run the show and do a darn good job. They left big dryers on the wall for 4 days and my wall was good.