What our Customers say...

Testimonials

We had a pipe burst in our rental building recently. SERVPRO took care of us quick. The service was top notch. If the need ever arises again, we will be happy to do business with SERVPRO of Fairfield again.

Hi Tom,

You recently talked with my husband when you collected the check for our final payment. He gave me your email and I wanted to send a quick thank you to you and your team for your help with the leak in our master bedroom. 
 
Our project manager was Shane and he was extremely professional, knowledgeable, and supportive. As fairly new homeowners, this was the first time we had experienced a leak in our home or had to be the ones to manage the situation without calling a landlord! When I contacted the SERVPRO main office, the front office staff was extremely kind and were able to get Shane out to assess the situation that same day. When Shane arrived he was patient in explaining the steps of what was going to happen to resolve the leak and water damage. He took the time to explain the difference between what we may expect with our Home Warranty vs. Homeowners Insurance coverage. He set up fans and a dehumidifier until we could get the plumber out to resolve the leak. When the plumber came out, he had to turn the water on and the water flooded the carpet again. I immediately called Shane and he calmly explained that the dehumidifiers would take care of it and not to worry. He and his crew worked quickly and efficiently throughout the project. He checked-in with me frequently about the progress and was accurate in his estimations of the length of time the drying process would take. Overall, in a very stressful situation, we felt better knowing that Shane was helping us get our house back in order.    
 
Thank you again, 
 
Tessa and Mike Searles 

Great Service, thank you!

Shane , my SERVPRO tech was very professional and did a great job with my home. Thank you

Shane was extremely polite and competent. Made me feel very comfortable.

All 10's and I would call SERVPRO again if i needed to

I was confident in the crews ability to get the job done and they got it done quickley I am a very happy customer

They were amazing both the crew at my home and the ladies in the office

Very professional and courteous from day one on

SERVPRO handled our home and belongings with great care and worked through each step of this process with us

I cant thank SERVPRO enough I don't know what I would have done without them

Miranda was great, she was so patient and understanding

What a great group, so lucky they came to our rescue

These guys were great! Very impressive

I would highly recommend SERVPRO to anyone who needed this service. Everyone was very polite

I don't want to need you again but if I do I would not hesitate to call

A pleasure to have around

SERVPRO made me feel very comfortable the whole time and the communication was outstanding

SERVPRO was very professional and walked me through the process

The customer service was A+

Everyone was so nice and really put me at ease during a very difficult time

These guys are true professionals

They got us back open very quickly

SERVPRO came highly recommended and did not disappoint

SERVPRO was attentive throughout this process

Amazing team work.

"You made a horrible situation bearable, thank you all!"

"Great team!"

"SERVPRO was great!"

" I was extremely pleased with the SERVPRO team headed by Tom. Excellent job! Well done!" 

"This experience has been so much better than I had expected. Thank you!" 

"SERVPRO has been extremely professional, knowledgeable and courteous" 

"Thank you for all the hard work"

"So very satisfied with SERVPRO of Fairfield"

"We contacted SERVPRO of Fairfield to clean our white padded chairs in our reception/ Kitchen area. The chairs came out beautifully. The gals that came to our facility to do the cleaning werte professional and thorough. I would definitely use SERVPRO of Fairfield for our future needs"

"Wanted to send a thank you for working through the problems with my third party storage vendor. Tyler, Marilyn, Devon and Eric kept me informed of the issues and went out of their way to pick my contents from this vendor and deliver them to my house in time to meet my deadlines. It was a mad scramble but also a sucesss! Thank you" 

"Sheri was excellent a 10+"

"To the owners and employees at SERVPRO of Fairfield:

I just wanted to take a minute to thank you, Unfortunately we experienced a water leak under the sink in our kitchen. Not knowing how to clean up so much water we called SERVPRO of Fairfield. Not only were you prompt, you diagnosed the problem immediately and began the clean up. Working hand in hand with our insurance company through the whole drying process. I want to thank your entire crew for your fast response and professional work, my kitchen was not only back to normal but much nicer due to your attention to detail"

I couldn't be more pleased. The work crew was so thorough, very kind to my needs and they didn't talk among themselves that I could hear. They were here about business. The men that cleaned the carpet and furniture were as equally efficient and quiet. The drapes, pillows and bedroom comforter were checked for physical damage and noted if any before leaving my home. My home was in better condition after the restoration than before the damage.

They are very professional easy to talk to they came back see how things were drying out, removed some carpet padding so it would dry better, removed fans when everything was completely dry. The crew were just very caring people

Great customer service!

Thank you for your prompt service SERVPRO!

Prompt service with a last minute call!

Sheri was amazing!! Start to finish. she was always very respectful,helpful, understanding & hard working. In a very stressful time of my life, she brought calm + compassion awhile performing fully professionally through out.

Keep up the good work SERVPRO!

We were staying on the 2nd level of an Apartment Complex in E. Richmond, one morning the Water Heater decided to burst, the whole kitchen and Living Room were flooded, not to mention the lower unit was even worse, well, SERVPRO came out a few hours later and got to work, these guys and girls are true professionals, they actually care about the customer, and the job they did couldn't have been done much better.

Thank you for all of your help in making my bad situation become one of not so bad.

SERVPRO of Fairfield to the rescue. We have a leak in our roof in the office and the floors and walls are wet, before we create too much damage, we called in the experts, thanks Kimi Blaine and your team for getting right out and taking care of our water!

They came to my home with the most polite man Don, VERY respectable and courteous. Joslin is a sweetheart. I will use them AGAIN. Hopefully I don't have to but they do get my recommendation.

SERVPRO of Fairfield provided excellent service when my condo plumbing leak made a mess of the condo below me. Their response was quick and thorough. My neighbor is happy with the job, and so am I.

I was so happy with SERVPRO I can't stop talking about them to everyone. I had the best customer service ever from day one when they came out to my home. I am a first time buyer lived in my home for 6 years so far. Had a bad water leak and they helped me through it. Don Whitacre was one of the guys that where there from day one. If it wasn't for him I wouldn't know what to do. I am going to miss everyone coming out and checking every day on the progress.

I am currently having SERVPRO do cleaning, restoration, and demolition at my house due to a fire that completely destroyed my entire kitchen, dining room, and living room. So far I am extremely pleased with the work they've done. The crew is clean, efficient, and very fast...not to mention a complete joy to be around. They did not hesitate to get started and because of their efficiency me and my kids are still able live in our home. I would highly recommend SERVPRO of Fairfield to anyone

No recommendations for changes at SERVPRO. I was completely satisfied with the performance! 

SERVPRO of Fairfield and Vacaville is wonderful! I would recommend then to anyone. They did an excellent job on the carpets in my home. They called me back within minutes, were very helpful and got the situation handled for me quickly. Marilyn was very friendly and very efficient to work with. The technicians they had sent to work at my home are kind, professional and very good at their trade.

Throughout the entire process, our SERVPRO team was as courteous as they were competent. I would recommend these guys without reservation to anyone in need of quality, water cleanup and restoration services.

I had a very good experience with SERVPRO Fairfield CA. I worked with 5 people Dave, Dave, Marilyn, Amy & Don . After the Aug 2014 Earthquake at 3 am my water heater busted and my wall got wet in my garage. SERVPRO sent out people that explained the process and the billing procedure so I didn't have any surprise bills in the mail THAT IS WHAT I LIKED THE BEST. They worked around my schedule I had for different attendants stop by each with their own personality and each were great. Excellent team and the office Admin named Marilyn seemed to run the show and do a darn good job. They left big dryers on the wall for 4 days and my wall was good.

SERVPRO to the rescue!! Courteous, professional and A+ service!!

A fairly routine bathroom tile job quickly turned into our worst nightmare when we discovered black mold on our subfloor during demo. Within about an hour, we had a Project Manager (Gus) on site for evaluation. Gus was extremely knowledgeable and thoroughly explained what we were looking at and what the steps were to get rid of this toxic growth.